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Delivery and payment

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Delivery

The products ordered in our online store www.irbis.si  are shipped in the shortest possible time. If the goods are in stock in our warehouse, all orders placed until 10.00 a.m. will be shipped the same day.  For the fastest possible delivery we use contractual delivery services and also our own delivery vehicles for larger orders. You can expect your goods delivered by Pošta Slovenije the next working day, orders, delivered in Slovenia. If you are not at the given address at the time of delivery, the courier will inform you about the shipment so that you can arrange repeated delivery of the package or its takeover.

Redirect the shipment and ensure faster delivery!

Our contractual partners deliver the ordered goods in the morning to the address entered when placing the order. Until the order is finally confirmed and shipped, you may notify us by email or phone if you want the delivery to another address. You may choose delivery to any other name or address. For example, to your workplace. In case you have chosen payment on delivery, please prepare cash to ensure a fast handover of delivered goods.

In case that at the time of delivery you are not present at the address entered at placing the order, the courier will contact you, so please enter also your contact phone number at registration.

 

Cost of delivery to foreign countries  

We deliver our goods also to other countries, members of the European Union. Delivery of goods is charged according to the valid price list of the contractual partners: Price list

 

Takeover of ordered goods

We also enable you to takeover your ordered goods in our warehouse, at the company headquarters in Ilirska Bistrica or in CleanIN business unit, located opposite to IKEA in BTC Ljubljana. In this case you may save on shipping costs and supplement your knowledge of our products at our consultants.

 

Orders are shipped the same day
If the goods are in stock, all orders received before 10:00 a.m. are shipped the same day.

 

Please note:

If the product is not in stock, we will inform you about the estimated delivery time.

Orders are usually delivered the next working day, but no later than within 3 working days. We will keep you informed about the status of the order.

You will receive the invoice for your order within 48 hours to your e-mail address from which your online order was placed.

IRBIS d.o.o. reserves the right to divide the order into several smaller shipments due to different delivery times of products in the order. In this case the ordered products will be delivered individually in several shipments. At partial delivery your order will be divided into several shipments. The products that are in stock will be shipped immediately and the rest of the products later, when available. In case that you decide on partial delivery, the cost of delivery will be charged for each shipment separately.


For any additional information we are available on our telephone number 00 386 5 7100 280 or by e-mail prodaja@irbis.si

 

Methods of payment

Regardless of the chosen method of payment for ordered goods you will receive the invoice for the purchase of products to your e-mail address and in the physical form immediately after receipt of the package.

The following methods of payment are available to you:

 

PayPal payment

 

The system allows you to pay with credit and debit cards (Mastercard, Visa, American Express). If you are already a PayPal user, you can log in with your user data and confirm the payment. If you are not a registered PayPal user yet, you can log in as a guest or open a PayPal account and then confirm the payment.

If you choose to pay by card online when placing the order, you shall pay attention to the data entry, follow all the steps and complete the payment. When the order is completed, you will be redirected to the PayPal platform where you need to enter your card details.

 

 Which data will you have to enter?

  • Card number (16-digit number on the front side of your card, digits only)
  • CVV code (last 3 digits on the backside)
  • Validity  (month and year)

After successful data entry you will be redirected to your bank site. A continuation of the payment procedure differs according to the bank services provider or the card issuer. You receive the security code through various channels (sms, portable device etc.). In case that a security code is not transmitted to you, please contact your bank services provider or card issuer. After successful payment, the transaction is visible in your bank statement.

When paying with a credit card online, you shall notify us to our e-mail prodaja@irbis.si for a refund in case of order cancellation or change of payment  method by the user.

 

Advance payment (to our bank account)

Advance payment is done by transfer to the bank account of IRBIS d.o.o. on the basis of offer/proforma invoice that you receive to your e-mail address. After payment receipt according to offer/proforma invoice the ordered goods are prepared for shipment. In case of payment to the bank account the process of shipping and delivery of ordered goods can be extended by 1-2 working days.